1-800-663-7739 / Email Us

Please select your application to Purchase Online Now at Wholesale Prices.

Essex Warranty Policies

PLEASE NOTE: WARRANTY IS FOR ORIGINAL PURCHASER OF PARTS ONLY!

WARRANTY OPTIONS:

  1. You deal direct with the manufacturer, ie. ship old unit(s) to manufacturer, and they ship you new unit(s); only cost to you is shipping.
  2. Essex handles the warranty, please note if we did not sell it in the first place, we won't warranty it, period.

ESSEX WARRANTY PROCEDURE:

  1. PURCHASE NEW UNIT(S) AT JOBBER PRICE, (VS/MC/CASH)
  2. COPY OF RETAIL PURCHASE INVOICE,
  3. COPY OF CURRENT VEHICLE REGISTRATION,(same name as invoice),
  4. WHEN WE HAVE RECEIVED ITEMS 1, 2 & 3 LISTED ABOVE, WE WILL THEN ORDER THEWARRANTY UNIT(S),
  5. DEFECTIVE UNIT(S) TO BE RETURNED TO ESSEX FREIGHT PREPAID
  6. THE MANUFACTURER OF THE PRODUCT DETERMINES WHETHER A PRODUCT QUALIFIES FOR WARRANTY CREDIT, NOT ESSEX,
  7. WHEN MANUFACTURER ISSUES CREDIT FOR WARRANTY, YOUR PURCHASE COST LESS SERVICE FEE OF $30.00 per unit(plus tax), (WHICH COVERS FREIGHT & BROKER AGE) WILL BE REFUNDED. (PLEASE NOTE, SOME MANUFACTURERS, eg. BILSTEIN ISSUE CREDIT ONLY ONCE A YEAR)
  8. IF MANUFACTURER DOES NOT APPROVE WARRANTY, THEY WILL RETURN THE OLD UNITS TO US, FOR PICK-UP BY YOU.